Shipping & Returns

     How quickly will I receive my order? 

 Lead Times:

Please allow 7-10 working days as a guide for delivery of stock size Slatwall & Accessories. This lead time may increase in busy periods.

Please allow 4 - 5 weeks for all Freestanding Slatwall Units, Counters, Gondolas, POS Displays and Showcases as these are made to order.

This is the avarage time however it can be longer during busy periods. For any time critical orders please contact us first to see if we can meet your deadlines.

When ordering large items such as slatwall panels please take into account each full panel weighs approx 35Kgs and you will need make sure there are adequate personnel (at least 2 mobile and physically fit persons) available to take the delivery. The driver and his vehicle will need to have the necessary means of access to your premises, if there are vehicle restrictions or access limitations to your street you must let us know, and to overcome these we may need to make additional delivery charges. If upon arrival by the courier there is no-one available to accept the goods and they need to be taken away you will be charged any re-delivery fees that are passed onto us by our courier. If you need the items delivering on a specific date (Mon-Fri only) you must specify this before placing your order. If you require a timed delivery there will be an additional charge for this service which will not be added during the checkout process, you will need to contact us before placing your order.

I have received damaged goods.

All damages must be reported to us within 24 hours of delivery and photo evidence will be required before product replacements can be issued. If your items are damaged or faulty on receipt, please sign the couriers delivery note accordingly. In any case all delivery noted must be signed "UNCHECKED". We ask that you notify damage within 24 hours of receipt. Once we have verifed the damage, we will issue a replacement.

Can I return a product?

We are a business-to-business supplier so The Distance Selling Regulations do not apply, however, any products returned within 5 days must be unused and in a resalable condition. A restocking fee of 20% of the order value will be applied to unwanted goods. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost and restocking fee). Unless there is a manufacturing fault we do not accept returns on slatwall panels, shelves, inserts, trim and all display stands as these are all made to order goods, in these instances we will arrange for replacements to be manufactured to replace the damaged units. Please ensure you have ordered the right goods and in the correct quantities. If a product is defective in any way, please contact us and we will endeavour to deliver a new one to you as quickly as possible.
Please include your invoice / order reference number with your goods.
 
If you have any further question please email info@slatwalldisplays.co.uk
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